Refund policy

Plain and short, because there is one thing to buy: a plan, monthly or annual.

The Free plan

Costs nothing, so there is nothing to refund. Run a real statement through it before you pay for anything.

Monthly plans

Starter, Professional and Business are billed monthly in advance. If you cancel, your plan stays active until the end of the month you have already paid for and you are not charged again. We do not refund the unused part of a month that has started.

Annual plans

Annual plans are billed a year in advance at ten months' price. Within 14 days of the first annual payment, if fewer than 25 pages have been read, we refund it in full on request. After that the year is not refundable; cancelling stops the next year's charge and you keep the plan until the year ends.

When we do refund in full

If we charged you by mistake, charged you twice, charged you after you cancelled, or the service was unusable for most of a billing period because of a fault on our side, we refund that payment in full. Write to financeitz@grandfieldmedia.com with the invoice number.

How and when

Refunds go back to the original payment method through Razorpay — we cannot send them anywhere else. We approve or reply within 2 working days and the money reaches you within 5 to 7 working days after that, depending on your bank.

What is not refundable

A month you have already used, an annual plan past its first 14 days, and any payment on an account suspended for breaking the terms of service.

Ask

financeitz@grandfieldmedia.com, or open a ticket from Help inside the app. Monday to Saturday, 10 am to 6 pm IST.